"Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skillful execution"
John Ruskin. 1819-1900 (Victorian Art Critic, Draughtsman, Social Thinker & Philanthropist)
The Consumer Code for New Homes (CCNH) celebrated its formal approval by the Chartered Trading Standards Institute (CTSI) Consumer Code Approval Scheme at Westminster this week. CCNH is the only CTSI Approved Code in the new build sector which is backed by an industry collective of warranty bodies.
The launch was attended by high profile speakers including:
and one of the Code founders, Clare Thomas of Q Assure Build Ltd
along with representatives from the house building industry including the HomeOwners Alliance.
Leon Livermore, Chief Executive at the Chartered Trading Standards Institute said:
"There's no doubt that buying a new home is one of the most challenging purchases you can make, with unexpected difficulties along the way. Even the most seasoned consumer can be left vulnerable and unaware of their rights. We're pleased to welcome Consumer Codes for New Homes to our approved code sponsor scheme. They've proven that they're committed to raising standards and ensuring consumers are protected, and we look forward to working with them for years to come."
The Consumer Code for New Homes has been established to be of maximum benefit to consumers and to ensure best practise in the marketing, selling and purchasing of new homes.
It aims to provide a genuine commitment to improving standards of construction and raising customer service standards in the new build homes market, recognising that part of that commitment is providing consumers with a voice (and a clear complaints process) when things simply don’t go according to plan when they buy a new home from a developer.
Paula Higgins, CEO from The Home Owners Alliance said:
“We have more houses being built than ever before, and as government encourages people to buy, quality issues are a major concern. At HomeOwners Alliance we have been calling for greater protection for consumers buying a new build property. Consumers find it difficult to know where to go when they have problems and their developers have turned a blind eye in the past. I’m pleased to see protection for new build buyers being brought under the spotlight by the CCNH and I’m certain they will continue to promote a united approach across the industry to encourage the house building industry raise its game”.
Sarah Langley, Managing Director of the Consumer Code for New Homes said:
“We are thrilled so many individuals from across the industry came along to support us. We have a genuine desire to raise standards in the new build sector and look forward to the challenges ahead.”
Q brings a fresh approach to the structural warranty market, promoting high quality construction and quality underwriting. We have a wealth of experience and expertise, meaning that Q’s warranty services put customers first, attracting developers who want to offer the
highest quality customer journey, and maintain a clear focus on the technical aspects of construction. Our team works with developers, builders and contractors to support site teams during the construction phase to help get their new and converted homes right first time.
The growing network of quality developers Q works with is key to our success. Our clients want to build quality homes and promote their brand reputation, so we go the extra mile to provide support and advice throughout the whole construction process, visiting site a minimum of eight times per plot.
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